Xue Chinese Privacy Policy

Note: the Chinese version is only applicable to users in China, and the English version is only applicable to users outside China.

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Last updated: 05.01.2022

Xue Chinese is a global Chinese Learning platform developed and operated by double-two. (hereinafter referred to as "we" or "our"). We attach great importance to your privacy and personal information, and are always committed to protecting your privacy. In order for you to better use Xue Chinese, we have specifically laid out how and what kind of information we collect, use, and safeguard when you use our services in this Privacy Policy.

Before using our services, please read our Privacy Policy carefully. Unless you have read and accepted all the terms of this agreement, please stop using Xue Chinese immediately. Once you check or click the "Agree and continue" button, you are deemed to have fully understood and accepted this Privacy Policy.

Part One Definitions

User: hereinafter referred to as "you" or "user" refers to individuals or organizations that register, log in, use, browse, or obtain services under this policy.

Personal information: refers to all kinds of information recorded electronically or in other ways that can be used alone or in combination with other information to identify the identity of a specific person, or reflect the activities of a specific person.

Part Two Contents

This privacy policy will help you understand the following:

1. Information We Collect
2. Information Storage
3. Information Security
4. How We Use Information
5. Disclosure to Third Parties
6. Children's Information Policy
7. Contact Us

1. Information We Collect

(1) Register an account

• When you register for Xue Chinese, we will collect your device's MAC address and unique device identification code to identify you as a Xue Chinese user. If you log in to Xue Chinese using QQ, WeChat, Apple ID, Facebook, or Gmail, we will collect your QQ or WeChat unique identifier, avatar, and nickname, or Apple ID, Facebook, or Gmail unique identifier to synchronize your data and enable you to log in using different devices. After you register or log in with a third-party account, your third-party account will be bound to your Xue Chinese account.

(2) Providing network security and operational security

• To protect your account, network, and operation and system security and prevent phishing, website fraud, and Trojan viruses during your use of Xue Chinese, our server will automatically record the information sent by your mobile phone ("log data"). The log data may include various related information (such as IMSI identification code, operator, MAC address, IMEI, application list, device model, operating system and version, client version, device resolution, package name, device settings, process and unique device identifiers, and software and hardware characteristics) as well as device location-related information (such as IP address, GPS location, and WLAN access point, Bluetooth, and base station sensor information).

(3) Other circumstances

• According to relevant laws, regulations, and national standards, in the following situations, we may collect and use your personal information without asking for your authorization:
• When it is directly related to national security, national defense security, and other national interests; directly related to major public interests such as public safety, public health, and public knowledge;
• When it is directly related to criminal investigation, prosecution, trial and execution of judgments;
• In order to protect your or other individuals’ life, property, reputation, and other major legal rights, but it is difficult to obtain the consent of the person;
• When the personal information collected is disclosed to the public by yourself;
• In order to collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
• When it is necessary for signing and fulfilling the contract according to your requirements;
• When it is necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;
• When it is necessary to carry out statistical or academic research in public interest, and when it provides the results of academic research or description to the outside, the personal information contained in the results is de-identified;
• Other circumstances stipulated by laws and regulations.

2. Information storage

(1) Method and period of information storage

• We will store your information in a secure way, including local storage (for example, data caching within the app), database, and server logs.
• Under normal circumstances, we will only store your personal information for the time necessary to achieve the purpose of the service or under the conditions stipulated by laws and regulations. You can choose to delete your data history and other personal information provided and generated when you use our services. When you delete any of your personal information, we will immediately delete the corresponding data accordingly.

(2) Managing and retaining your information

• Legal obligations and issues: We keep your information for legal reasons such as when we have a legal obligation to retain data, to enforce and prevent violations of our Terms, or if necessary to protect rights, property, and users.
• Operational retention needs:  Your public information will be retained until you delete your account and withdraw from the agreement, including your profile information and the comments you posted. All of these data will be deleted or anonymized.

(3) Data transmission in other countries

• Xue Chinese is a global Chinese Learning platform. Data is transferred to third countries outside your home country. Data transfer is obey the law and is handled appropriately and safely. 

3. Information Security

(1) Data protection

• We have taken extensive technical and organizational measures to secure your data against potential risks, such as unauthorized login or access, unauthorized perusal, amendment, or distribution, and against loss, deletion, or misuse.
• In order to protect your personal data against unauthorized access by third parties when being transmitted, we secure data transmissions, if necessary, using SSL and TLS encryption. This is a standard encryption procedure for online and mobile services.

(2) Security incident handling measures

• In the event of personal information leakage, damage, loss, or other security incidents, we will activate emergency plans to prevent the expansion of security incidents. After a security incident occurs, we will promptly inform you of the basic situation of the security incident, as well as the handling and remedial measures we are about to or have taken, in the form of push notifications, emails, etc. If it is difficult to notify users one by one, we will issue a warning through announcements and other methods.

(3) How youcanmanage your information

• You can access and modify your mobile phone number information, account password, and third-party account information through [Me→Account];
• When you find that there are errors in our processing of information about you, you have the right to request us to make corrections. In the process of providing services, you may need to activate some device permissions, such as notifications, photo album, camera, and microphone. You can choose to turn off some or all of the permissions in the [Settings] of your device at any time to stop Xue Chinese from collecting your personal information.
• If you need to cancel your account. You can send us an email (email address:sjwu1234@gmail.com) and we will delete your personal information after verifying your authenticity within 7 working days.

4. Information Usage

We strictly abide by laws and regulations and agreements with users, and use the collected information as described in this privacy policy to provide you with better services.

• We use your personal information to analyze user demographics.

• We may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

• We do not treat log data as personal information or use it in association with other personal information, though we may aggregate, analyze, and evaluate such information for purposes such as understanding or improving the services.

• Device information: We will receive and record information about the device you use according to the specific permissions granted by you during the software installation and use (such as IMSI identification code, device model, operating system and version, client version, device resolution, package name, device settings, process and unique device identifiers, and software and hardware feature information) as well as information about the location of the device (such as IP address, GPS location and WLAN access point that can provide relevant information, Bluetooth, and base station sensor information).

Please note that separate device information and log information are information that cannot identify a specific natural person. If we combine this type of non-personal information with other information to identify specific natural persons, or combine it with personal information, this type of non-personal information will be treated as personal information during the combined use. Unless your authorization is obtained, or laws and regulations provide otherwise, we will anonymize and de-identify this type of personal information.

5. Disclosure to Third Parties

(1) Principle

• If you are approved for our services, your account will be governed by Xue Chinese's respective privacy policies. Personal information will only be used by Xue Chinese to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
• The accessed third-party service is operated by the relevant third party and is subject to the third party's own terms of service and information protection statement (not this "Xue Chinese Privacy Policy").
• We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we will require them to fulfill relevant confidentiality obligations and take corresponding security measures.
• At the same time, we collect and use this analytical information in an aggregated form, so we cannot reasonably manipulate it to identify any specific individual user.

(2) Accessed third-party SDK directory:

• UMeng

Their Privacy Policy can be viewed at： https://www.umeng.com/page/policy

6. Children's Information Policy

Children under 12 are not allowed to use Xue Chinese. If you are based in the European Economic Area (EEA), you may only use Xue Chinese if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of Xue Chinese has been provided to us. If you are a parent and you learn that your child is using Xue Chinese and you don’t want them to, please contact (sjwu1234@gmail.com).

7. Contact Us

Contact email: sjwu1234@gmail.com

Publication date:

2023.12.01

We reserve the right to modify this data privacy policy at any time and may revise this policy in due course.

If you do not agree with the revised privacy policy, you have the right to and should stop using Xue Chinese services immediately. If you continue to use Xue Chinese's services, it is deemed that you have accepted the modifications made by Xue Chinese to the relevant terms of this policy.